FAQs

July 17, 2016

Posted in


SHIPPING AND DELIVERY

We aim to deliver your order from 10-15 working days. After that, if you have not received your parcel, first check with your local post office as they may have tried to deliver your parcel when no-one was at home or available to sign for it.  If it is not the case, then please let us know at info@skyperth.com as soon as possible so we can help locate it.

 

How can I track my order?

Once your parcel leaves our office, after a scrutiny quality assurance process, which guarantees you will receive the best product we can provide, you should receive a dispatch confirmation email with an Australian Post tracking number. Go to the Online tracking tool on the Australia Post (http://auspost.com.au/track/) website and enter the tracking ID. You will be able to follow your orders progress from our office to your front door.

 

Do you ship to an international address?

Currently we are only delivering for addresses within Australia, however, we are working with shipping companies to deliver your prints wherever you are with low cost.

 

Do you ship to PO Boxes addresses?

Yes, we use Australia Post for all deliveries so we can deliver to any postal address recognized by Australia post.

 

How long usually take to deliver an order?

Delivery times do vary and depend on few variables:

  • Print process (availability of material)
  • Quality assurance process (we WANT and we WILL deliver the best product we can produce)
  • Postal service (Australia Post)
  • Public holidays

 

 

July 17, 2016

Posted in


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Reject Refunds

There are certain situations where refunds will be rejected, for example:

  • Any item not in its original condition,
  • is damaged or
  • missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Late or missing refunds

If you haven’t received a refund yet, please follow below steps:

  • Check your bank account again.
  • Contact your credit card company, it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.

 

If you have done all steps and you still have not received your refund yet, please contact us at info@skyperth.com

July 17, 2016

Posted in


RETURNS

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To return your product, you should mail your product to: PO Box 4071, Coolbellup, Perth Western Australia, 6163.

 

Once received and inspected your return, your refund will be issued within 7 days and you will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.

Material Information

Aluminium

One of the most unique and eye-catching methods to hit the print world in a long time, thanks to technology. Changing ordinary walls into centrepieces and mini galleries in your own home, providing superb definition and remarkable depth. We offer two kinds of Aluminium finishes, it's best to think of it as a coat that protects your art, but they have some great benefits too, so here is a quick overview to de-clutter all the noise. 

 

High Gloss Finished – The most popular style, similar to a clear glass cover, provides a shine and it works exceptionally well with photography, as bold colours are clearly defined, really making the art stand out – one thing to note is that in areas with intense light, Gloss reflects, in this case Matte may be more suitable.

 

Matte Finished - Think of this as a softer version of High Gloss, better for those rooms with bright light, but still a remarkable quality that fits perfect with photography, it doesn't have as much of the shine as Gloss, and this is best for larger portions of colour and minimum detail.

 

Canvas

More than just the classical touch with canvassing, there's an obvious reason why it's so popular, famed the world over for its distinct “warm & homely” feel to it. Canvassing is the original image printed on cotton and provided with a UV finish to help protect the materials and art, and we only use the finest cotton that's wrapped around a high-quality wooden frame – still providing clarity and definition.