We aim to deliver your order from 10-15 working days. After that, if you have not received your parcel, first check with your local post office as they may have tried to deliver your parcel when no-one was at home or available to sign for it. If it is not the case, then please let us know at firstname.lastname@example.org as soon as possible so we can help locate it.
How can I track my order?
Once your parcel leaves our office, after a scrutiny quality assurance process, which guarantees you will receive the best product we can provide, you should receive a dispatch confirmation email with an Australian Post tracking number. Go to the Online tracking tool on the Australia Post (http://auspost.com.au/track/) website and enter the tracking ID. You will be able to follow your orders progress from our office to your front door.
Do you ship to an international address?
Currently we are only delivering for addresses within Australia, however, we are working with shipping companies to deliver your prints wherever you are with low cost.
Do you ship to PO Boxes addresses?
Yes, we use Australia Post for all deliveries so we can deliver to any postal address recognized by Australia post.
How long usually take to deliver an order?
Delivery times do vary and depend on few variables:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where refunds will be rejected, for example:
Late or missing refunds
If you haven’t received a refund yet, please follow below steps:
If you have done all steps and you still have not received your refund yet, please contact us at email@example.com
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To return your product, you should mail your product to: PO Box 4071, Coolbellup, Perth Western Australia, 6163.
Once received and inspected your return, your refund will be issued within 7 days and you will receive an email confirmation that your return is completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.
Canvas Fine Art - Stretched
More than just the classical touch with canvassing, there's an obvious reason why it's so popular, famed the world over for its distinct “warm & homely” feel to it. Canvassing is the original image printed on cotton and provided with a UV finish to help protect the materials and art, and we only use the finest cotton that's wrapped around a high-quality wooden frame – still providing clarity and definition.
Canvas Fine Art - Rolled
Ideal for those traveling or wishing to send overseas. The same quality and finish as the "ready-to-hang" canvas, but without being stretched over a frame. The canvas is rolled and sent in a hard cardboard tube for protection. Once received it needs to be stretched on a frame.
Fine art images are printed on archival quality paper with high-quality inks which have a strong resistance to light fading and with correct mounting and framing will last for many years without any signs of fading. Prints can be of Fine Art Print (Smooth Pearl) or Metallic Print (Metallic Gloss) finish.
After printing, your order is personally inspected to guarantee your chosen print is beautifully prepared and presented.
After complete, your print is then covered, rolled and packed into a hard cylinder tube to guarantee safe delivery.
Fine Art Print
Fine Art Print produce images with superb clarity, high sharpness and excellent colour gamut.
The iridium finish gives every image a three-dimensional look ensuring that each print truly comes to life.
A professionally framed, archival quality print, hand signed and ready to hang. With solid wood and a simple, yet stylish moulding, a framed print is guaranteed to get a "woah" from all that see it.
Framed prints can be delivered locally in Perth and some regions around Perth. We don't ship them interstate or overseas due to possible damage. If you aren't local, don't worry, you can order a rolled print and get it framed locally to you.
Solid 3cm x 2cm frame, with a 6cm white mat surround. This is priced to please and will look great on any walls of your house or establishment.
Do you need a different size? Not a problem! Please, complete the form on the contact page here, with your requirements and we'll be more than happy to help you.